Refund Policy

1. Product and payment

The product covered by this policy is the Full Trip Itinerary Unlock: a digital service that unlocks the remaining days of a generated TIYULAH itinerary after a free first-day preview, for a one-time payment. There is no recurring subscription for this product.

When checkout is processed by Paddle, Paddle acts as the merchant of record / authorised reseller for the transaction. Refund eligibility is subject to the applicable Paddle refund terms, any mandatory consumer rights that apply to the purchase, and the circumstances of the transaction. This page does not state that refunds are unavailable in every case.

2. How to request a refund

For purchases completed through Paddle, submit a refund request through Paddle's official buyer support channel:

• Visit https://paddle.net/ and follow the refund / order support options provided there.
• Or use the relevant support or manage-transaction link in your Paddle payment receipt, when available.

Paddle reviews requests under its current refund policy and any applicable statutory withdrawal or refund rights. Time limits and outcomes can vary by country and by the facts of the purchase (including whether digital content has already been supplied and used, where local law allows).

3. Technical issues

If you paid but cannot open the itinerary days you purchased, contact TIYULAH first so we can try to restore access:

• Email alterlavi100@gmail.com (also listed on the Contact page). Include your payment receipt details and a short description of the access problem.
• If the issue cannot be resolved and the payment was made through Paddle, you may also contact Paddle buyer support at https://paddle.net/.

4. Consumer rights

Nothing in this Refund Policy limits or waives any mandatory consumer rights that cannot be excluded under the law that applies to your purchase. Where local law grants a higher level of protection than this page or Paddle's policy, that higher protection applies.

5. Paddle refund terms

Handling of transactions completed through Paddle is subject to Paddle's buyer terms and refund policy, together with any mandatory consumer rights that apply. For the current Paddle refund policy, see:

https://www.paddle.com/legal/refund-policy

TIYULAH does not reproduce Paddle's full policy here. Always refer to Paddle's published terms for the rules that apply to a Paddle-processed payment.